Disaster support

At Adobe, your and your family’s health, wellbeing, safety, and security are top priorities. We understand the importance of being prepared in case of a natural disaster, and we are committed to supporting you every step of the way.

We have put together support resources to help you prepare for and take quick and effective action during an emergency.

Be prepared before a disaster

Take steps now to be prepared in case extreme weather or a natural disaster strikes where you live.

Create your action plan

  1. Review and complete the home emergency action plan, which includes who to call, meeting points, where to go, emergency alerts, and an emergency kit checklist.
  2. Explore How to Prepare for Emergencies from the American Red Cross and download the free emergency app for finding open Red Cross shelters and customizing weather alerts.

Build an emergency kit

Stock a kit with essential supplies like water, food, flashlights, medications, and important documents. These resources can help.

  1. Consider purchasing premade emergency kits from the Red Cross Store or get discounted kits from Preppi or Redfora (you must be on the Adobe network to access the discount portal via Okta). Or build your own emergency kits — learn what supplies you should include.
  2. Get reimbursed for emergency kits and eligible items. Use your Adobe wellbeing reimbursement program benefit (up to $600 annually) to purchase premade emergency kits and other eligible items such as fire extinguishers, flashlights, thermal blankets, and power generators. Medical and food-related expenses are not eligible. Visit wellbeing reimbursement program to learn more.

Consider disaster insurance

Recoop is a voluntary insurance policy that provides a lump-sum cash benefit to help you financially in a natural disaster. Coverage supplements your homeowner or rental insurance and can be selected in $5,000 increments up to $25,000 in coverage.

Log in to the discount portal via Okta to access your Recoop discount and read the terms and conditions. You can purchase Recoop at any time throughout the year.

Get financially prepared

Set up a savings fund for emergencies and review your personal property insurance policy coverages.

My Secure Advantage can connect you with a Money Coach for guidance and resources to help you financially prepare for an emergency or disaster.

Vanguard can help you choose and figure out how to fund an emergency savings account.

Have a plan for finding shelter

If you need to vacate your home, know that Adobe’s business travel portal can also be used for personal travel discounts on flights, hotels, trains, rental cars, and ride services.

Log in to Okta to access travel discounts from Navan. Use the toggle button on the page for business travel and personal travel.

Prepare your pets

Adobe offers a variety of pet services including free, 24/7 veterinary telehealth services from Airvet (create your account with your Adobe email address). Activate your benefit now and download the app so you’ll be prepared if you need pet care and can’t get to your regular vet. For general questions, contact support@airvet.com.

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Get support during and after a disaster

Always call 911 first if you need emergency assistance.

Connect with FEMA and Red Cross support

Federal Emergency Management Agency (FEMA) and Red Cross resources typically become available once a state of emergency is declared and are based on the impact of the natural disaster situation.

Take time off

All regular employees, interns, and Adobe-paid temporary workers are eligible to take off up to 20 working days per calendar year for personal and challenging moments experienced during a disaster or epidemic. For details, review Disaster and Epidemic Time Off (DETO).

Get emotional support

Adobe’s employee assistance program (EAP) through Spring Health provides 24/7 crisis counseling and 12 free, confidential therapy sessions per year for ongoing support. Spring Health can also connect you to additional support through your medical plan.

Emotional wellbeing benefits also include the Headspace meditation app and Thrive Global. You can also review EAP information on Inside Adobe.

Get financial hardship assistance

If you're facing financial difficulties, these resources can help you navigate your options.

  • Vanguard can explain how taking a loan or hardship withdrawal from your 401(k) works.
  • E*TRADE from Morgan Stanley can guide you on issues related to your Adobe equity.
  • My Secure Advantage can connect you to a Money Coach for help navigating financial challenges and decisions.

Access enhanced Adobe health care and legal coverage

Adobe’s health care benefit providers offer special assistance during a state of emergency if you need medical care or help with filling a prescription or replacing eyeglasses.

MetLife Legal Plans offers assistance to any employee during an emergency, regardless of enrollment status.

Teladoc Health (available to anyone)

Through a telehealth visit, you, your family, and neighbors can get free, nonemergency treatment and prescriptions for colds, flu, sinus infections, allergies, and other common conditions. Telehealth providers can also write prescriptions for refills of ongoing medications.

Call the Teladoc Health natural disaster hotline at 855-225-5032 to set up your visit. Use this number even if you already have a Teladoc Health account (or you will be charged the standard visit fee based on your eligibility).

Aetna

Aetna often liberalizes its health care services for a specified period of time during severe natural disasters or violence.

Call Aetna Member Services at 800-884-9565 to learn about:

  • Seeking urgent or routine care without a referral or preauthorization
  • Refilling prescriptions early
  • Refilling prescriptions that may have been lost
  • Alternate delivery location for mail-order prescriptions

Resources for Living (available to anyone)

Resources for Living is available to anyone during a crisis, even if you’re not enrolled in an Aetna medical plan. For tips and resources for crisis support, visit Resources for Living. People managers can find crisis response resources for supporting their workplace.

Kaiser

As outlined in Kaiser Permanente’s Disaster Planning Policy, Kaiser has plans in place to provide you with seamless access to care during an emergency.

For support, visit kp.org or call Kaiser Permanente Member Services at 800-464-4000 (California) or 800-290-8900 (Washington).

Vision

Vision Service Plan (VSP) members can get assistance with benefits for vision care or to replace their eyewear by calling the VSP Member Services Support Line at 800-877-7195.

If you don’t have VSP coverage, contact your local American Red Cross chapter or shelter or call 800-RED-CROSS (800-733-2767) to ask about support for replacement eyewear, which may include VSP Eyes of Hope gift certificates or an alternative solution.

Review VSP’s website for details.

MetLife Legal Plans

MetLife Legal Plans offers special, free services as part of the Emergency Response Legal Assistance Plan. Enrollment is not required. Services available during a natural disaster include help with:

  • Reviewing federal aid and insurance claim documents
  • Questions about damaged property for renters or homeowners and identity theft issues due to lost personal documents
  • Dealing with creditors and bill collectors

Create a free account to access the MetLife Legal Plans self-help document library to complete wills, living wills, and power of attorney documents.

Call the Client Service Center at 800-821-6400 and identify yourself as an Adobe employee interested in the services offered through the Emergency Response Legal Assistance Plan.

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Contacts and resources

Employee Resource Center

Time off questions

Submit a request via the Support Center.